Shipping policy
Effective Date: June 2026
Every Niomora order is handled with the same care we put into our crystals — thoughtfully, intentionally, and with attention to detail.
This policy explains what happens from the moment you place your order to the moment it arrives at your door.
- Dispatch time: Within 3 business days of order confirmation
- Delivery time: 3–7 business days across India
- Every order: Inspected and carefully packed before dispatch
- Confirmation: Email & SMS sent immediately after your order is placed
- Free shipping: On all orders
Order Confirmation
As soon as your order is successfully placed and payment is verified, you will receive:
- An order confirmation email with your order ID, item details, and estimated delivery timeline
- An SMS confirmation to your registered mobile number
Please ensure your email address and phone number are entered correctly at checkout so these notifications reach you without delay. If you do not receive a confirmation within 30 minutes of placing your order, please check your spam folder or contact us at niomorasupport@gmail.com.
Payment
All orders must be prepaid. We do not offer Cash on Delivery (COD).
Order Processing & Dispatch
Once your order is confirmed, our team gets to work. Every Niomora product goes through a careful pre-dispatch process:
- Each item is individually inspected for quality
- Products are cleansed and packed with protective cushioning to prevent damage in transit
- Orders are sealed, labelled, and handed over to our delivery partner
- You will receive a dispatch notification with your tracking number via email and SMS
Dispatch window
Most orders are dispatched within 3 business days of order confirmation. Business days are Monday through Saturday, excluding public holidays.
During peak periods — such as festival seasons, sale events, or new launches — dispatch may take up to 5 business days. We will notify you if there is any unusual delay.
Delivery Timeline
| Step | What Happens | Timeframe |
|---|---|---|
| 1 | Order placed & payment confirmed | Immediately |
| 2 | Email & SMS confirmation sent to you | Within minutes |
| 3 | Order inspected, packed & quality-checked | Same day or next business day |
| 4 | Handed to delivery partner & tracking shared | Within 3 business days |
| 5 | Out for delivery | As per courier timeline |
| 6 | Delivered to your door | 3–7 business days (India-wide) |
Delivery timelines are estimates and may vary depending on your location, weather conditions, courier load, or other factors outside our control. Remote or rural pin codes may require additional transit time.
Shipping Charges
Free shipping: On all orders applied automatically at checkout.
Shipping charges, if applicable, are displayed clearly at checkout before you confirm your order.
Delivery Attempts & Failed Deliveries
Our delivery partners will make every effort to deliver your order at a time that works for you. If they are unable to reach you:
- They will attempt to contact you via the phone number provided at checkout
- A delivery attempt notification may be left at your address
- A second delivery attempt will be made on the next business day
After 2–3 failed attempts, the package may be returned to us. In such cases, re-delivery charges may apply, or a refund may be issued after deducting applicable shipping costs.
To avoid failed deliveries, please ensure your delivery address and phone number are accurate, and that someone is available to receive the package during business hours.
Order Tracking
Once your order is dispatched, you will receive a tracking number and a link to track your shipment in real time. You can also log in to your Niomora account and visit 'My Orders' to check your delivery status at any time.
If your tracking information has not updated for more than 3 business days after dispatch, please contact us and we'll investigate with the courier partner on your behalf.
Damaged or Lost Shipments
We take great care in packing every order. However, if your package arrives damaged or is lost in transit, please:
- Take photographs of the damaged packaging and product before opening or using it
- Email us at niomorasupport@gmail.com within 24 hours of delivery with your order ID and photos
- We will raise a claim with the courier and arrange a replacement or refund as applicable
We are unable to process claims for damage reported after 24 hours of the delivery confirmation, so please inspect your package promptly upon receipt.
Incorrect or Incomplete Address
Please double-check your delivery address before placing your order. Niomora is not responsible for delays or failed deliveries caused by an incorrect, incomplete, or inaccessible address provided by the customer.
If you realise your address is incorrect after placing an order, contact us immediately at niomorasupport@gmail.com. We will do our best to update it before the order is dispatched, but cannot guarantee changes once the shipment is in transit.
Questions About Your Order?
Our team is here to help. Reach out to us through any of the following:
Niomora – Crystals & Wellness
Email: niomorasupport@gmail.com
WhatsApp: +91 9036772407
Response time: We respond to all queries within 1–2 business days.
Please have your Order ID ready when reaching out — it helps us resolve your query faster.