Refund policy
Effective Date: June 2026
We take great care in packing every order. Please read the terms below before raising a claim.
Important Claim Information
An unboxing video is required for all damage, missing, or wrong item claims. The video must be recorded continuously from the sealed package.
All claims must be raised within 24 hours of delivery by emailing niomorasupport@gmail.com.
Returns & Exchanges
All crystals, gemstones, jewellery, wellness kits, and Vastu products are non-returnable by nature. We do not accept returns or exchanges for:
- Change of mind or personal dislike.
- Minor colour, size, or texture variations, which are natural in crystals and gemstones.
- Outer packaging issues where the product itself is intact.
- Products that have been used, worn, or activated.
We encourage you to review all product images, descriptions, and dimensions carefully before purchasing. Reach out to us before placing your order if you have any questions.
Refunds or Replacements
Refunds or replacements are considered only in the following cases:
- Product arrived damaged or broken.
- Wrong product delivered.
- Item missing from your order.
- Order not received within 15 days of placement.
How to Claim
Email niomorasupport@gmail.com within 24 hours of delivery with your Order ID, unboxing video, and clear photos of the issue.
Refund Timeline
Approved refunds are processed to your original payment method within 15 business days.
Please note: Shipping charges and any discounts applied at checkout are non-refundable.
Undelivered or Lost Orders
If your order is marked delivered but not received, please contact us within 48 hours.
If your order has not arrived within 15 days of placement and there are no delivery updates, you are eligible for a full refund.
Cancellations
Before Dispatch
Email us at niomorasupport@gmail.com or WhatsApp +91 9036772407 during our support hours: Monday to Saturday, 10 AM – 6 PM IST.
Prepaid order refunds are processed within 15 business days of approval.
After Dispatch
Orders cannot be cancelled once they have been shipped.
Niomora reserves the right to cancel any order without prior notice. If we cancel your order, you will be notified and refunded in full.
Not Covered
- Damage due to misuse, improper storage, or negligence after delivery.
- Allergic reactions or sensitivities to crystals or materials.
- Claims raised beyond the 24-hour claim window.
- Products purchased from unofficial or third-party sources.
Questions?
Reach us at niomorasupport@gmail.com or WhatsApp +91 9036772407 — Monday to Saturday, 10 AM – 6 PM IST.
Please keep your Order ID and unboxing video available when contacting us regarding any order issue.